Got Questions? We've Got Answers! We provides answers to Frequently Asked Questions (FAQs) as a service to users seeking information
What is the benefit of shopping from We Care We Bridge ?
We are sensitive and understand the needs of children, parents, teachers and community as a whole related to child’s development, so we offer all the products which are required by the community are we will strive to broaden and expand our product basket so that we are one stop place when it comes to child’s development needs
What products does We Care We Bridge offer?
We Care We Bridge sells products related to Child’s Development. To name a few categories educational toys, resources, educational aids, speech tools, occupational therapy tools, GFCF products, sensory needs products, vestibular activities products etc…
What's the minimum order value required to place an order?
There is no minimum order value required , you can shop for any value
Is it mandatory to register before placing an order?
Yes, it is mandatory to register before placing an order on We Care We Bridge. You can create an account on We Care We Bridge by entering and verifying your email ID and phone number. You can also choose to login via Facebook/Google account to place an order on We Care We Bridge.
How do I know my order has been confirmed?
Once the payment is processed, you will receive a confirmation email of the order with product details and expected date of delivery.
How do I check my order status?
We will ship your package within the stipulated time of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.
What should I do if I don't get the invoice for my order?
Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery to your registered email ID.You can also visit My Account › My Orders page to get invoices for your orders
Is my product properly packed and delivered so that there are no damages ?
We have packaging guidelines for all the sellers based on the type of product shipped and our logistics partners are experienced in handling products based on their fragility so that the product delivered is safe and secure.
How long will it take to receive my orders?
For all areas serviced by our logistics partners, the delivery time would be within 5 to 6 business days after dispatch (business days exclude saturdays ,sundays and other holidays.
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide an alternate mobile number in the delivery address as it will help in making a faster delivery.
What will happen if I have changed my contact number and use that number in my order?
Order won’t go through with the new number till its been updated in your profile with due verification through OTP ( one time password )
Technician will try to reach on the shipping number provided by you on the order. We will try to connect 3 times in 3 consecutive working days. If we won't be able to connect with you (basis wrong / old contact number), the service request would be cancelled.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Who pays for the shipping charges?
Shipping charges depend on select pincodes and/or on selected products, weight of the products, we may apply additional shipping costs irrespective of the order value.
What is your Return Policy?
Our return policy is as follows, please return the product to us within 7 days from the date of delivery, there would be a deduction of 2.5% on the invoice value, once the return window is expired, you may not be able to raise the return request on the website. Please check our returns policy before placing an order as some products are non returnable.
I have requested for a return for my item. When will it happen?
You can now track the status of your return easily right from your We Care We Bridge account. Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable. You will also receive an email & SMS with the details of your return.
Can items be returned after the time period mentioned in the seller's Returns Policy?
No means NO , sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
What will be checked during Return of Product ?
During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
Correct product |
Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
Complete Product |
All in-the-box accessories (like instruction manuals, cables, tools), freebies and combos (if any) should be present. |
Unused Product |
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). |
Undamaged Product |
The product should be undamaged and without any scratches, dents, tears or holes. |
Undamaged Packaging |
Product's original packaging/ box should be undamaged. |
Our logistics partner will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
What is the pickup process?
Once your return or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.
What options do I have while making payment?/How can I pay for my order?
What is the procedure for cancellation of products on We Care We Bridge? And refund thereafter.
You can just login with the registered account & cancel the “order” through 'Cancel' link provided on Order Details page. Applicable refund against the cancelled order will be credited to your We Care We Bridge My Wallet in My Account section. Cancellation against “Orders” will not be applicable if the status of the “Order” is already Shipped/Dispatched.
Does We Care We Bridge provide EMI payment options?
No. we don’t provide any EMI payment options.
Can I use the Cash on Delivery payment option for every product I buy on We Care We Bridge ?
We don’t have a Cash on Delivery (COD) option . All orders are prepaid.
What is GST?
GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017. \
Will my GST amount be refunded on Order Cancellation and Returns?
Yes. GST amount collected will be returned to the customer's source method at the time of Cancellation and Returns.