General 

1. Why Should I sell on We Care We Bridge?
   Unique and varied product platform catering to needs of children, parents, and families
2. I have my own website equipped with online payments for customers, then why should I register with you?
   It may happen that only your regular customers may know about your website. As a part of We Care We Bridge, you will be able to reach a new set of customers who do not know about you. - Our Presence is to help you attract by giving you more orders and customers.  We specialize in SEO and driving traffic to our website using Social media marketing. This means more eyes on your products listed on our site.
3. Who can sell on We Care We Bridge?
   Anyone selling new and genuine products related to Child is welcome.

Registration related

1. How do I sell on We Care We Bridge?
   To sell on We Care We Bridge: 
   • Register yourself as a seller at www.wecarewebridge.com
   • Pay a Registration amount of 1000 Rupees plus 18% GST.
   • Complete your documentation and profile 
   • List your products under specific product categories.
     
   
2. What is GST?
   GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.
3. What are the required documents/labels/licenses to become a Seller on We Care We Bridge?
   

   Documents	Labels required for all	Additional for Food & Beverage
   GST Certificate (Mandatory)	Brand labelling image	FSSAI license
   PAN		Nutritional label
   Aadhaar Card
   Cancelled Cheque

4. What does Listing mean?
   Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
5. How many listings are required to start selling?
   You are required to have a minimum of 1 listing (unique products) to start selling on We Care We Bridge.
6. How do I list my products on We Care We Bridge?
   We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster.
   

Order related

1. How will I know whether I have received an order or not?
   You will be intimated over the email about your orders.
2. When do I have to process my order?
   You will have to process your order within 24 hours of receiving it.
3. How do I manage my orders?
   Through your seller dashboard, we make it easy for you to manage your orders. Whenever a customer places an order, we will send you an email alert. You need to pack the order and keep it ready for dispatch within the time frame provided by us and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.
4. Who takes care of the delivery of my products?
   We Care We Bridge will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.
5. When will the shipping partner come for pickups?
   Within 24-48 hours of you processing the order, the shipping partner will arrive for pick up.
6. As a seller, do I have to take care of the packaging materials from my end?
   Yes, you will be responsible for cartons and boxes. For any fragile or delicate products or food items you will have to bubble wrap them. Tape all the carton boxes well and label them. Polyethylene covers cannot be used to pack your products. 
7. What measures does We Care We Bridge take to ensure the products are not damaged during delivery/transit?
   We have tied up with one of the best logistics partners in the country that assure a safe and secure delivery of your shipment.
   To ensure your products remain undamaged during the shipping process we have set certain packaging guidelines as follows
   • Sellers must package their products in carton boxes and tape it securely.
   • Carton boxes must be filled with packaging materials like shredded paper, thermocol or bubble wrap so that its tamper proof and damage proof. 
   • Packages should be marked with “Handle with Care” and “Fragile”
   • Sellers should use good quality brown/plain tapes of 40 to 50 micron only, and not generic tapes for the packaging/sealing of the goods/shipments. In case generic (brown/plain) tapes are used in the packaging/sealing of the goods/shipments, we will not be responsible for any kind, in case of pilferage/damaged/alteration/tapering/leakage etc. of the goods/shipments. In such a scenario, the entire responsibility shall be of the Seller
   • As per government guidelines sellers cannot use polyethylene covers
   • Who takes responsibility if the product is damaged during transit?
8. We have partnered with the best logistics companies in the country based on their fulfilment history. There are hardly any instances where there has been mishandling of an order from their end. But in case it does happen, a thorough checking procedure is undertaken.
   1. We request the customer to send us a picture of the way they have received the product.
   2. We confirm from the seller if sufficient care was taken while packing the product from their end.
   3. In case it is found that the packaging was inappropriate the product must be reshipped from the seller’s end
   4. In case the product is misplaced/mishandled during transit by our Logistics partners we make sure the amount for the product gets refunded to the seller.
9. Whom can I reach out to in case I face a problem?
   Please feel free to reach out to us at wecarewebridge@gmail.com. Our team will get in touch with you and do their best to resolve the issue.

Payment related 

1. How and when will I get paid?
   The payment will be made directly to your bank account through NEFT transactions. We will    settle your payments within 20 -25 business days.
2. Who decides the price of the product?
   As a seller, you will set the price of your products.
3. What are the fees charged?
   The following deductions are made from the order item value:
   • Commission fee: 15% of the order item value.
   • Shipping fee: Calculated based on the product weight and shipping location which is paid by the customer
   • Tax collected at source (TCS) is 1%
   • GST 18% on commission fee
4. Is there any monthly rental?
   Currently we do not charge any subscription fee. You only pay us when we get you orders!
5. How do I price my products?
   When pricing products on We Care We Bridge, please account for the applicable Marketplace Fee, and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Fees Structure widget once onboarded.
   Please see the illustration below for easy understanding:
   

   Particulars	Rate	Amount in Rs
   Price of the product (exclusive of shipping charges)		100.0
   Commission	15%	15.0
   GST on commission	18%	2.7
   TCS on product price	1%	1.0
   Subtotal		18.7
   Seller gets		81.3

   * Shipping fees are not included above as it varies on weight of product and distance.

6. Is there a seller performance rating?
   Yes, we rate our sellers based on their products, packaging, number of exchanges and returns.
7. Will my account be deactivated in any circumstances?
   It will depend on the number of exchanges and returns. If the number of the exchanges and returns goes beyond 3 per quarter, then your account will be deactivated for 7 days.